Shipping & Delivery Policy
Stylessy is committed to providing reliable and transparent logistics services for all customers. Below is the detailed policy covering shipping arrangements, order tracking, and delivery-related matters.

Shipping

International Shipping Coverage
We offer global shipping services to customers worldwide. Shipping fees are calculated automatically and displayed during the checkout process. Please check our official platform regularly for seasonal discounts and exclusive promotions to save on your shipping costs.

Order Delivery Timeframe
Delivery times vary based on your shipping destination and the shipping method you select.
Domestic orders (processed locally): Typically arrive within 5–7 business days.
International orders: Usually take 7–15 business days to reach the destination.
A confirmation email with delivery details will be sent to your registered email address once your order is processed.

Available Shipping Methods
We provide two shipping options to meet different needs:
Expedited Express (Recommended): Shipping fees range from $9.9 to $30, depending on delivery location. Packages are delivered within 3–7 business days.
Super Save Express: A budget-friendly option with a fixed fee of $3.9. Free shipping is available for all orders over $30. Delivery usually takes 7–15 business days.

Shipping Carriers
We work with leading global carriers and trusted local courier partners to ensure safe and timely delivery.
For Expedited Express orders: We use premium carriers such as DHL, UPS, or FedEx.
For Super Save Express orders: Delivery is fulfilled via national postal services.

Order Processing Time Clarification
Please note that order processing time is separate from shipping time. After placing an order, our team conducts quality checks and carefully packs each item. This process typically takes 2–4 business days and is not included in the estimated delivery window.

Import Tax Regulations
Small-quantity purchases are generally exempt from import taxes. For bulk orders, import taxes may apply according to your country’s regulations. We recommend checking local customs policies before placing large orders to avoid unexpected fees.

Order Tracking

Tracking Number Issuance Timeline
Once your order is processed and handed to the carrier, a tracking number is typically generated within 2–4 business days. In some cases, you may receive the package before the tracking number is issued, so please monitor delivery notifications.
When the tracking number becomes available, it will be sent to your registered order email. If the package has not arrived within 15 days after receiving the tracking number, please contact us via the Contact Us page for assistance.

Where to Find Your Tracking Number
The tracking number will be sent to the email associated with your order. Please check your inbox carefully, including spam or junk folders. If you cannot locate it, contact Stylessy customer service for help.

Non-updated Logistics Information
During transit, tracking information may only update when the package reaches the next transfer hub and is scanned. Updates typically occur every 3–5 days after processing.
In regions with less developed tracking systems, courier updates may be delayed. This does not mean your package is stationary. If your order status remains unchanged for an extended period, or if you have not received the package, please contact us immediately.

Delivery

Delayed Delivery Issues
Delivery may be delayed due to limited transportation capacity, customs backlog, holidays, or unforeseen events. Delays of 5–10 business days are possible in some regions. Packages will be delivered once the backlog is cleared. We appreciate your patience.
For urgent orders, we recommend choosing Expedited Express to ensure timely delivery.
If your order is still within the estimated 2–4 week delivery window, please wait patiently. If 40 days have passed and you have not received your package, contact us via the Contact Us page. Stylessy will offer a full refund or replacement according to your preference. Please do not initiate disputes directly with your payment provider; contacting us first allows us to resolve the issue efficiently under our comprehensive return and exchange policy.

Factors Affecting Logistics Speed
Delivery may be delayed due to:
Peak shopping seasons and holidays (e.g., Black Friday, Halloween, Christmas)
Changes in customs or import policies
Traffic conditions and extreme weather events
Unexpected social disruptions (e.g., strikes or public demonstrations)
Regional postal service disruptions

"Delivered" Status but Package Not Received
If tracking shows "delivered" but you have not received the package, please:
Check mailboxes, porches, or other delivery locations
Confirm with neighbors or property management
Contact the shipping carrier directly with your tracking number and identification
If still not located, contact Stylessy customer service for further assistance

Package Return Reasons
Packages may be returned to our warehouse due to:
Incorrect or incomplete shipping address provided at checkout
Invalid or unreachable contact information
Failed delivery after multiple attempts or package refused at customs
For details about returns, please contact the shipping carrier or Stylessy customer service for support and resolution